Testimonial

stepped in, the problems we had were solved. It’s so much easier, it takes the stress out of it. I have sent people over to Solve My Claim and their issues have been solved for them as well.

We thought we didn’t have a hope, being knocked back in the Townsville floods. David and the team were brilliant. He submitted the claim for us (units) and won. We are over the moon. Never say never. David is a gem.

We were stuck in an endless loop where things were just going on and on. The insurance company would send out an assessor, they’d do their assessment and it just wasn’t going anywhere. They kept saying, “We’ll send a new assessor out, we’ll get a new guy” – every time it would take another week, another two weeks, another three weeks – it just wasn’t going anywhere. We kept thinking that everything was going to be okay because we were covered by insurance – but everything was not okay. Finally, when Solve My Claim took over, it was just a huge weight off our shoulders. We couldn’t have done what Solve My Claim did in 5 minutes, it took us 9 months and we were still treading water. We did have it resolved for everything that we were after, it even came back as more because David brought to our attention that our roof was damaged and needed replacement and we didn’t even know about that. You get an expert for everything else in your life – if some-thing’s wrong with your health, you go to the doctor. If some-thing’s wrong with your insurance, get an expert to help you.

We had been fighting our insurance company for about 9 months after a hail storm in the Alice in June 2016 and we had come to wits end! We contacted David who has been with us every step of the way, from ensuring we get everything we are entitled to in regards to our policy, to ensuring our temporary accommodation was looked after. It was less than 6 months since we first contacted Solve my Claim for assistance with our first ever insurance claim and I tell you what, we’d do it again in a heart beat! Next time (fingers crossed we don’t need to) we will seek David’s advice immediately rather than putting ourselves under much stress and trying to fight the insurance company ourselves. We couldn’t recommend Solve my claim enough!

The insurance company, the loss adjusters and the remediators didn’t acknowledge the damage. We were well and truly broken. We had been worn down, we were being told that there was no damage to the majority of our house and contents when we knew there was. We felt like we were losing everything we had ever worked for. Basically it went on for months, we were at our wits end and we didn’t know who to turn to. One night we were watching tv and Solve My Claim’s ad came on. I emailed and you called straight away. You gave us hope, you gave us a reason to keep fighting and to keep working. We kept seeing claims being solved all around, which kept giving us more hope. From day one of any claim, I would call Solve My Claim. I think that David is my friend now, he is more than someone that I would just call for help with a claim.

After Cyclone Debbie we had an insurance claim which took a long time to get off the ground and just wasn’t going smoothly, to a point where we eventually had to get someone involved and that’s when we got solve My Claim Trying to deal with the insurances companies via phone or email, you very rarely get what you want. Having someone who knows the industry, that has a good background in the industry makes a very big difference because they know the questions to ask and the tactics they’re using. It was fantastic having someone on our side and having our back Before Solve My Claim came along, we just felt like giving in because it was all too much. We went through months of agony that we didn’t have to if we had come to you in the beginning. If we ever had to go through something like this again, we would be on the phone to you straight away.

The insurance turned up a few weeks after we called them. They walked inside, took four photos. Walked outside, had a quick look from their car and then went. They gave us an offer of $18,000 to fix our stables which were non-existent and rescrew our roof down. If I wasn’t in the building industry and my wife had to deal with this, she said she would have accepted their initial offer because she believes that they would do the right thing – but they were just there for themselves. I heard about David and I called him to get involved and it went full steam ahead – we went from $18,000 to about $478,000. If you don’t use someone like Solve My Claim, your insurance company will walk all over you