Success Stories

To begin with I didn’t have a worry in the world because I figured that we had great insurance, so we would be fully covered. After we had someone come through the house and look at the damage, I started to get quite concerned as they nit picked at everything. Contacting Solve My Claim was the best thing we ever did. They were so fair and if anything, I think they undercharge people for the work that they do, because it really is saving peoples sanity and probably saving peoples marriages. The stress that these situations put on families is unbelievable. I recommend Solve My Claim wherever I can, without any hesitation.

Solve My Claim was an absolute God-send for us in our long and drawn-out claim. We contacted Dave straight away as we had experienced first-hand him helping my parents through a difficult claim 2 years earlier. His advice gave such a sense of relief that we didn’t have to fight this battle on our own. Dave knew who to contact and how to tackle every obstacle the insurance company put up. What was supposed to be a 6-week journey became 8 months, but Solve My Claim kept us sane and hopeful. We are now back in our home which is better than we could’ve asked for if we had taken this on alone. Someone advocating and mediating on your behalf is a huge relief and brings peace in the chaos. Thank you so, so much!

In April 2020, I lodged an insurance claim which my insurance company sent through for an assessment. The person who came to assess told my husband that it was leaking into the wall, but when the report was finalized it changed to a ‘leak in the shower base’, so the claim was then I got to know David through our church. He is very honest and always willing to go the extra mile to help others. David got a plumber to do a report and took the claim to insurance. Because of David and his team, now we have a brand new bathroom. I will be more than happy to recommend Solve My Claim to anyone who has a claim that was rejected by Insurance. Panasonic.

David, thank you for all your help. We’ve already recommended your services to others in need. After battling alone for over 12 months, we can’t express how much we valued the support provided by you and your wider team (particularly Nicole!). The outcome speaks for itself; our claim was solved! Quite simply, you rock.

We initially had hail damage to our asbestos roof – we put in a claim for that to get replaced and it went through. We had a day and a half notice to move out of our house for three days otherwise they weren’t going to do it. During that time we had a weather event and our house was not tarped up properly and we lost everything. We had an insurance company that didn’t want to help us. I kept a very detailed report of everything that had happened from phone calls, to emails, to meetings and because of that, I was able to refute everything that they tried to put against us. Solve My Claim came on board and completely took over – we didn’t have to deal with anyone anymore and things actually started to happen. Make the call – just to have someone on your team and someone behind you against a giant, regardless of who you are and where you come from – that’s priceless.

After being rejected by our insurance company and being left high and dry, quite literally in the middle of the desert, we were recommended to reach out to David. We are so glad we did! David was able to articulate and fight for the correct settlement, against what we already believed was a wrong decision from the insurance company. As all good things take time, we were more than happy to wait for the investigation and inquiry to be finalized as our doubts were laid to rest, and on top of that, the outcome was much greater than what we would have been able to achieve fighting by ourselves. Thanks, so much David and the Solve My Claim team!

We came up from Brisbane to have a look at our property and met with the assessors and happened to see what they put on our claim – when we talked to the assessors again, they had cut in half what they were going to give us. We searched Facebook for what the local people were doing and that is when we found Solve My Claim. We had nothing to lose so we called Solve My Claim and spoke to David. After that we decided to ask Solve My Claim to take us on – it just seemed like it was the right thing to do and it really turned out to be. Action was immediate after Solve My Claim came on board – everything was addressed step by step and the claim was resolved beyond our expectations.

Having endured 6 months with our insurance company and hitting a brick wall, I was recommended to contact Solve My Claim. David your support and expertise was invaluable and so appreciated in reaching an outcome that was right and just. Our relief was immense. I have referred you to others in a similar position. From David and I, we truly thank you.

The Solve My Claim team couldn’t have been any more helpful! Always available to discuss my claim and help me understand the claims process, ensuring I was informed throughout. The team’s friendly and open approach made it so much easier for me, my stress levels disappeared completely once I had the team assisting me with my claim. If you want to reduce the stress of dealing with insurance companies, || cannot recommend the Solve My Claim team enough!

We lost power for over two weeks and we were in a desperate situation. Some of the work was substandard, and the people that turned up couldn’t show me qualifications. The amount of money that we were offered didn’t cover the replacement of the floor, let alone the removal of the kitchen or the painting. 225 Once Solve My Claim became our representative, things started to happen, and all of a sudden the insurance company wanted to settle. They were happy to do everything that David said needed to be done. For 15 months we argued about something and after Solve My Claim came in, they were happy to do it. I ended up being paid even more than what I was initially asking for. Solve My Claim couldn’t be much fairer than they have been, I don’t think

Cyclone Debbie was hard; it blew, it rained and it just hung around for so long, and then there was THAT storm, … but that was the easy part! We received significant damage to both an investment property and our own house. The stress levels built up until life was far from fun. We heard of David, and his company, Solve My Claim. After meeting with him, he took over management of the claim. Life moved on smoothly and we only spoke with David and Solve My Claim We then discovered that our own house was much worse than initially suspected. Our insurance company was great, but we needed David’s services to get over a couple of hiccups in this claim. David’s relationships with the insurance companies made all the difference. He is a kind, genuine, friendly, and always courteous man who inspires great confidence and makes you feel secure in the process.

stepped in, the problems we had were solved. It’s so much easier, it takes the stress out of it. I have sent people over to Solve My Claim and their issues have been solved for them as well.

We thought we didn’t have a hope, being knocked back in the Townsville floods. David and the team were brilliant. He submitted the claim for us (units) and won. We are over the moon. Never say never. David is a gem.

We were stuck in an endless loop where things were just going on and on. The insurance company would send out an assessor, they’d do their assessment and it just wasn’t going anywhere. They kept saying, “We’ll send a new assessor out, we’ll get a new guy” – every time it would take another week, another two weeks, another three weeks – it just wasn’t going anywhere. We kept thinking that everything was going to be okay because we were covered by insurance – but everything was not okay. Finally, when Solve My Claim took over, it was just a huge weight off our shoulders. We couldn’t have done what Solve My Claim did in 5 minutes, it took us 9 months and we were still treading water. We did have it resolved for everything that we were after, it even came back as more because David brought to our attention that our roof was damaged and needed replacement and we didn’t even know about that. You get an expert for everything else in your life – if some-thing’s wrong with your health, you go to the doctor. If some-thing’s wrong with your insurance, get an expert to help you.

We had been fighting our insurance company for about 9 months after a hail storm in the Alice in June 2016 and we had come to wits end! We contacted David who has been with us every step of the way, from ensuring we get everything we are entitled to in regards to our policy, to ensuring our temporary accommodation was looked after. It was less than 6 months since we first contacted Solve my Claim for assistance with our first ever insurance claim and I tell you what, we’d do it again in a heart beat! Next time (fingers crossed we don’t need to) we will seek David’s advice immediately rather than putting ourselves under much stress and trying to fight the insurance company ourselves. We couldn’t recommend Solve my claim enough!

The insurance company, the loss adjusters and the remediators didn’t acknowledge the damage. We were well and truly broken. We had been worn down, we were being told that there was no damage to the majority of our house and contents when we knew there was. We felt like we were losing everything we had ever worked for. Basically it went on for months, we were at our wits end and we didn’t know who to turn to. One night we were watching tv and Solve My Claim’s ad came on. I emailed and you called straight away. You gave us hope, you gave us a reason to keep fighting and to keep working. We kept seeing claims being solved all around, which kept giving us more hope. From day one of any claim, I would call Solve My Claim. I think that David is my friend now, he is more than someone that I would just call for help with a claim.

After Cyclone Debbie we had an insurance claim which took a long time to get off the ground and just wasn’t going smoothly, to a point where we eventually had to get someone involved and that’s when we got solve My Claim Trying to deal with the insurances companies via phone or email, you very rarely get what you want. Having someone who knows the industry, that has a good background in the industry makes a very big difference because they know the questions to ask and the tactics they’re using. It was fantastic having someone on our side and having our back Before Solve My Claim came along, we just felt like giving in because it was all too much. We went through months of agony that we didn’t have to if we had come to you in the beginning. If we ever had to go through something like this again, we would be on the phone to you straight away.

The insurance turned up a few weeks after we called them. They walked inside, took four photos. Walked outside, had a quick look from their car and then went. They gave us an offer of $18,000 to fix our stables which were non-existent and rescrew our roof down. If I wasn’t in the building industry and my wife had to deal with this, she said she would have accepted their initial offer because she believes that they would do the right thing – but they were just there for themselves. I heard about David and I called him to get involved and it went full steam ahead – we went from $18,000 to about $478,000. If you don’t use someone like Solve My Claim, your insurance company will walk all over you