These are just a few of the many people we have helped already. As you can see, our current customers are thrilled with the assistance we provide for them. We would love the opportunity to help you solve your claim too.
I cannot rate David & his team highly enough. They helped and guided us throughout the claim dealings, ensured we understood the insurance lingo & made sure our best interests came foremost. Without Solve My Claims I'm 100% certain we would still be fighting & ignored by our insurance company. I highly recommend anyone having problems with your claim to have a chat with David & his team
Natasha & Lane Richardson, Cannon Valley QLD
My Husband and I are so grateful to David . We were almost at divorce from the stress of dealing with insurance after cyclone Debbie , we had already had a tough year before the cyclone then having to be patient with the insurance company has been very trying . 28/3/17 Debbie hit . Today is 12/11/17 we are still out of our home . One phone call to David , he called our insurance on our behalf ,they are now fixing our roof and we should be in our home after Xmas . The stress lifted from my Husbands shoulders was priceless . Thank you so much . I would highly recommend you to anyone fighting for there sanity.
Alicia & Ben Fuller, Strathdickie QLD
I would recommend solvemyclaim.com.au any time! Fabulous service every time, and good outcomes too. (Note from Solve My Claim - we have helped Fe and her husband solve not one, but two motor vehicle claims this year! Both times we managed to achieve full resolutions).
Fe & Jamie Tasker, Araluen NT
Our insurer was trying to convince us to accept gift-cards that we didn't want, instead of paying out our contents claim. We were really frustrated, until we contacted Solve My Claim. Needless to say, we received the cash settlement we wanted, once we had an expert on the case.
Hilda & David Caine, Sydney NSW
"In August, I had to lodge my first ever insurance claim. The genuine, proactive and highly professional information and advice I received from Solve My Claim assisted me with ensuring the claim was accepted, and the contacts to start the repair work. I would not want to be in a claim situation, but if I am, I know where to go for advice - Solve My Claim."
Dr Yiheyis Maru, Larapinta NT (Yiheyis' insurer were attempting to deny his claim for water damage from a leaking shower, but thanks to our expert advice, the claim was accepted and paid in full).
I would just like to thank you guys for the fast and efficient way you helped my parents with their claim after storm damage in Sydney. As in some cases, as our parents get a little older we worry about them being taken advantage of which is exactly what their long term insurance company was trying to do! After " Solve My Claim" stepped in the claim was settled very quickly and with no fuss or stress for my parents (or me) Thank you for your kindness...What a great and honest Australian business to deal with!
Mrs Mary-Jo Wheeler, Sydney NSW (Mary-Jo's parents had $50,000 worth of property damage and her insurer only offered $33,000 until Solve My Claim came to the rescue. Within weeks, we had managed to increase the insurer's offer by over $16,000)
I just wanted to take a minute to say thank you - your customer service at Solve My Claim has been exceptional! Thank you for your prompt responses and for handling my mechanical repair claim so effectively and efficiently. I felt confident to leave my case in your hands and appreciated being kept up-to-date re communication with the insurer. I am really pleased that your carefully-worded letters and phone calls produced the desired outcome from my claim in such a short time when I would have been waiting months if I had attempted it myself. I have been very happy with your service and would not hesitate to recommend you to others because of your expertise, knowledge and advice!
Naomi Findlay, Gillen NT (We helped Naomi recover over $10,000 after a mechanical service went wrong with her car, damaging her motor).
Getting in touch with David and his Solve My Claim team was the best thing my partner and I could have done! Our insurance company denied a claim for our roof that had been damaged in cyclone Marcia. Solve My Claim's expertise turned a full denial into the insurance company 100% accepting our claim which meant a complete new roof. Apart from the know how and expertise, I have never found it so easy to deal with someone or for someone to be as genuine as David is. Would recommend, use again and advocate in a heart beat!! Thank you sincerely so very very much David.
Kathryn Bolt, Rockhampton QLD (Kathryn had a claim denied for a cyclone damaged roof, and we managed to have that decision overturned, resulting in an additional $30,000 being paid out).
Our insurance was denied after the cyclone, we contacted David and he turned the whole process around and helped us to achieve a brilliant outcome. David kept us updated through the whole dispute process and was an absolute pleasure to deal with. We can't recommend David enough for the help he has given us through this, to us a very daunting process that he made so very easy.
Leon Chalk, Rockhampton QLD
Our claim was small, but lightning strikes that knock out all the electrical/electronic equipment in your house cause their own stresses - particularly when your insurer settles the claim in gift-cards for a store that doesn't even sell what you lost. David was wonderful in knowing just how to contest that decision, and we received our settlement in cash. Solve My Claim provides the know-how and the service that makes all the difference! "Big or small - Solve My Claim solves them all!"
Hilda & David Caine - Hunters Hill NSW
Our boundary fence was destroyed during cyclone Marcia. We did everything correctly in getting quotes from local licensed builders and submitted them to the insurance company, only to have the insurance company reduce the settlement to 1/3 of the repair cost. We spent months trying to have my claim re assessed instead of a standard per-metre rate being used to work out the settlement amount. After months of trying we read an article in the local newspaper about Solve My Claim and contacted them immediately. Solve My Claim contacted our insurer, and one week later the insurance company agreed to settle our claim for the full amount. I wish we had contacted David sooner, thank you David and Solve My Claim.
Luke and Bec Moore, Rockhampton QLD
When I called Solve My Claim, I was at my wits end. My insurance company was refusing to pay out storm damage and only offering me $33,000 when the damage would cost $50,000 to properly fix. No matter what I did, they told me that this was the maximum they would pay. I couldn't believe when Solve My Claim were able to assess the property, organise another builder to come out as well as the insurance assessor, and within days the offer had increased to the full $50,000. I was so impressed I paid MORE than the amount they charged me, because their price was too good - not enough for what they did for me. Thanks so much David and your team at Solve My Claim! You are amazing.
Jack Van Duuren, Miranda, NSW
I had spent months trying to make a HBCF claim for waterproofing failures to my near new house, but every approach was denied, even after I appealed to the NT Director of Building Services. That's when I got Solve My Claim on my side, to help me fight the might of the NT Government. David couldn't do enough to help, fighting every step, through rejection after rejection, until finally they accepted their responsibility and paid out. In the end, we are getting a brand new bathroom and ensuite, and this only happened thanks to the great work from Solve My Claim. I can't speak highly enough about how Solve My Claim has helped us, when we thought we had nowhere else to turn, they came to the rescue.
Kate & Ben Wade, Alice Springs NT (SMC NOTE - HBCF refers to Home Building Certification Fund - a NT specific fund similar in nature to builders warranty insurance. We have now taken on a number of HBCF claims, and if you have ever had a HBCF claim refused or denied, we would love to hear from you too).
Solve My Claim I cannot thank you enough for fighting for us against the insurance company you were very easy to deal with and know your stuff. If any one has any problems with a claim get onto David at Solve My Claim. Bloody awesome!
Rene Frenken, Rockhampton
Our special thanks to Solve My Claim who after wading through 100 pages of reports on the damage to our pool caused by our neighbours garden shed during Cyclone Marcia and lodging an appeal on our behalf, our insurance company has now agreed to replace it. It's a great outcome achieved in a short time.
Russell & Lynell Collins, Yeppoon QLD
I would like to.thank the crew from Solve My Claim. I have been paying for insurance for thirty years never made a claim. Then along comes a cyclone in February, damaged my roof, my insurance company denied my claim. but thanks to Solve My Claim l am finally getting my roof fixed. Thanks again to you wonderful people. Merry Christmas and a happy new year. David you have the most awesome crew. Can't thank you enough.
Roslyn Sinclair, Depot Hill QLD
This is a difficult letter to write because I owe you so much for all the extra work you have done for me. My house will be back to normal because of it. Thank you so much. I know God will continue to bless you In your work for Him. I thank you once again.
Annette Draper, Rockhampton
Solve My Claim has achieved a very successful outcome and deserve a gold medal for their professionalism, skill and empathy. They achieved more for us in 3 months than 2 lawyers achieved in 7 years, and didn't charge us $22,000! We cannot speak highly enough of Solve My Claim, and we will be forever grateful that they were so willing to pursue our claim and not put us into the 'too hard basket' like so many others. We were at our wits end when we found out about Solve My Claim - our only regret is that we didn't meet David 7 years ago!
Michael & Lenise Copas, Sheffield, TAS (SMC note - we helped Michael & Lenise with a fairly complex Builders' Warranty claim, and managerd to achieve an $84,000 settlement for them within a few months, when they had been fighting the matter legally for 7 years without success).
Solve My Claim, assisted in my Mother-in-laws insurance claim for major water damage to her residential property. Without David's insight, knowledge and absolute support throughout the claims process, I am sure that her claim may have been more difficult to manage. David provided onsite support when Assessors attended, in addition to numerous phone calls, emails and visits to facilitate a smooth claim process. We definitely will be promoting this business and service to anyone requiring insurance claims in the future. Thanks David
Kerrie-Anne Fior, Araluen NT
We have had amazing help from David at Solve My Claim and we highly recommend Solve My Claim's services to all.
Michael & Donne Hacche, East Side NT
Thank you so much for all your time, effort and expertise in solving our claim. To have someone who listened to us, made us feel valued and who understood all the legalese involved in our claim was nothing short of amazing. Whilst our claim was only a small one compared to others, your dedication was second to none and ensured that instead of a small payout to make us go away we ended up with a complete roof replacement. Highly recommend your services and we know exactly where to go next time we are unhappy with our insurance claims response.
Kim Blair, Sydney NSW
I cannot rate David highly enough! His knowledge and willingness to help not only myself, but the whole Whitsunday community after cyclone Debbie is nothing short of amazing. Thank you!
Kiera Sloan, Proserpine QLD
Love Solve my Claim - Thanks for my successful windfall that I recently received, thanks to you & your persuasive hard work. Much appreciated!
Narelle Knox, Tennant Creek NT
Where do we even begin! We had been fighting our insurance company for about 9 months after a hail storm in the Alice in June 2016 and we had come to wits end! We had roofs that were sagging and hanging on split systems and 80% of the house was damaged! My partner had gotten on the roof and screwed tin to our roof to stop the waterfalls on the inside walls of our bedrooms. We were pregnant with our first child, of which we lost during this time (due to stress). We contacted David after a work colleague suggested Solve My Claim. We were a bit skeptical at first. Then we began seeing ads on tv and when I went to the Solve My Claim website I found that there was genuine reviews from other people in Alice Springs who had similar issues to us. None the less, we contacted David who has been with us every step of the way, from ensuring we get everything we are entitled to in regards to our policy, to ensuring our temporary accommodation was looked after. David has a lovely personality and not once was he pushy, not only that but David also assisted in getting reimbursements for parts of our house we had already fixed (from the hail storm). It has been less than 6 months since we first contacted Solve my Claim for assistance with our first ever insurance claim and I tell you what, we'd do it in a heart beat! Next time (fingers crossed we don't need to) we will seek David's advice immediately rather than putting ourselves under much stress and trying to fight the insurance company ourselves. We also were amazed at the quick turn around Solve My Claim would receive from the insurance company. It would take us months to get a single decision made or response from our insurance and David would get them in what felt like was a blink of the eye! We couldn't recommend David and Solve my claim enough! We are pregnant again and David has taken every burden off us so we can focus on our growing baby and we could not thank him enough! We didn't want to spend more money besides the excess of the house insurance but for the small invoice at the end of the day, it sure was worth it! Today we sign of the completed works of our house and have 80% of a new house and it's all thanks to David at Solve My Claim! Thank you again for your outstanding work and support you have provided our family with!
Courtney Healy & Travis Ball, Alice Springs NT
After Cyclone Debbie in March 2017 were were at a loss what to do as our Insurance Company had denied our claim several times engaging engineers to look at the cyclone damage to our property who claimed the roof being pulled up and internal water damage was not caused by the cyclone. We even engaged our own independant engineer to look at the property, and supplied our insurer with our builders reports and they still would not change their stance. It was looking like we were going to have to find a huge sum of money to fix the property that we pay insurance to cover us in our time of need. We also sent the claim details to the ombusmen as a last resort. Approx 2 months ago it was suggested by other people having the same issues as us with Engineers saying it was not cyclone damage etc etc that we contact David from Solve My Claim. David has been fantastic to deal with and also came out and inspected our property himself, it was clear to him that the damage was certainly caused by Cyclone Debbie. David acted on our behalf and things changed with our insurer quite quickly, he has now negotiated a settlement with our insurer so we can attend to the replacement of the roof and internal damage to our property very soon. This has been a long drawn out process but David got this sorted in a short amount of time after becomming involved. We will certainly reccomend him to every one and not hesitate to use his services again should we be in this situation again.
Steve & Anna Dutton, Mackay QLD
David is a gentleman of honesty and integrity. He is supportive and wise. Fantastic results... Thanks David for you help and support
Rebecca & Patrick Nelson, Gillen NT
I was shocked when my insurer denied my claim for lightning damage to a fridge, but Solve My Claim were fantastic! They assessed the damage, spoke to our electrician and sent a letter to our insurer, and before you know it the claim was accepted and we received our money in full! Solve My Claim are the REAL DEAL! It was so easy.
Bill & Maree, Barraba Café, NSW (Bill & Maree's insurer had already denied their claim when we got involved, and helped to overturn that decision and get them the money they were entitled to)
I wasn't happy with the way my claim was progressing, but didn't know what to do. Solve My Claim managed to get it settled for me really quickly, and now I have the money in the bank. Thanks Solve My Claim!
Jo Robertson, Alice Springs NT (We helped Jo to have her bathroom damage claim resolved in the way she wanted, giving her the cash to fully renovate the room instead).