Solve My Claim provides expert support and assistance to anyone struggling with their insurance claims. Our main office is in Alice Springs, and we assist with claims across the whole nation of Australia.

Our director, David Keane, has been involved in the insurance industry (primarily in the area of claims management, loss adjusting and assessing services), for more than 24 years. During this time, he was constantly amazed at how many people came to him with insurance problems, complaints, disputes and claims problems. In every instance, he was able to resolve those claims. He realised that there was nowhere for these people to turn, and that realisation started a process that resulted in the creation of Solve My Claim in 2014.

Why choose Solve My Claim?

We have expertise in property, motor vehicle, business and other commercial claims, and can assist in a wide range of circumstances. We are unique in the industry, in that we are genuinely independent. We have no affiliations with any insurance company or brokerage, and we do not receive any commissions from any source. In essence, we are our clients’ very own ‘claims department’, and we only work for them.
We have helped many hundreds of Australian families resolve disputed claims from Cyclone Marcia (Rockhampton 2015), Cyclone Debbie (Whitsundays 2017), Sydney Hailstorms (December 2018) and Townsville Floods (February 2019), plus a large number of regular non-catastrophe claims, and have achieved more than $24 million worth of increase claims settlements in the past 3 years alone.

Our Team

David Keane

Nicole Siguenza
Senior Administrator / Operations Coordinator

Haley Harris
Administrator / Online Services